Jai Win - Privacy Policy

Information we collect

Personal information you provide

When you register an account or interact with Jai Win at jaiwin.club, we collect information you provide directly, including your full name, email address, date of birth, mobile number, and payment details. Payment information may include UPI IDs linked to apps such as PhonePe, Google Pay, or BHIM, as well as bank account numbers or debit card details used to process deposits and withdrawals.

Automatically collected data

When you access Jai Win, our servers automatically record technical data including your IP address, browser type and version, device identifiers, operating system, referring URLs, pages visited, session duration, and timestamps of activity. We use cookies and similar tracking technologies to maintain session state, remember your preferences, and analyse usage patterns so we can improve the platform experience.

Identity verification data

To comply with applicable Indian regulations and responsible gaming obligations, we collect government-issued identity documents during our KYC process. Accepted documents include Aadhaar card, PAN card, Voter ID, and a valid passport. Proof of address such as a recent utility bill or bank statement may also be required. KYC verification is mandatory before your first withdrawal and for accounts that exceed specified transaction thresholds. Documents are reviewed within 2 business days of submission.

How we use your information

Service delivery and account management

We use your personal information to create and manage your Jai Win account, process deposits and withdrawals via UPI, net banking, or supported wallets, and to communicate important account notices such as security alerts, transaction confirmations, and policy updates. Withdrawal requests are typically processed within 24 to 72 hours once identity verification is complete.

Legal and regulatory compliance

We process your data to meet our obligations under applicable Indian laws, including the Prevention of Money Laundering Act (PMLA) and guidelines issued by the Financial Intelligence Unit, India (FIU-IND). We maintain transaction records for a minimum of five years and may disclose information to law enforcement or regulatory authorities when legally required.

Security and fraud prevention

We continuously analyse account activity, login patterns, and device signals to detect and prevent fraudulent transactions, multi-accounting, and unauthorised access. Suspicious activity triggers automated flags and a manual review by our security team. Accounts under investigation may be temporarily restricted to protect user funds and platform integrity.

Service improvement and communications

With your consent where required, we use your contact details to send promotional offers, bonus announcements, and personalised game recommendations relevant to your play history on Jai Win. You may opt out of marketing communications at any time via your account settings or the unsubscribe link included in every promotional email we send. Opting out of marketing does not affect transactional or service notices.

Data retention

We retain your personal data for as long as your account remains active and for a minimum of five years following account closure, or longer where required by law. Financial transaction records are retained for seven years in line with standard Indian accounting and AML requirements. When data is no longer needed, it is securely deleted or anonymised.

Your rights

Access and portability

You have the right to request a copy of the personal data Jai Win holds about you. Where technically feasible, we will provide that data in a structured, machine-readable format such as CSV or JSON so you can transfer it to another service provider if you choose.

Correction and erasure

You may request correction of inaccurate or incomplete data at any time through your account profile or by contacting our support team. You may also request deletion of your data where we no longer have a lawful basis to retain it, subject to regulatory obligations that require us to keep certain financial and identity records.

Restriction and objection

You have the right to request that we restrict processing of your data in circumstances such as a dispute over its accuracy or where you have objected to processing based on our legitimate interests. You may also object specifically to direct marketing at any time, and we will honour that objection without requiring justification.

How to exercise your rights

Submit a written request to our privacy team using the contact details below. To protect your data, we will verify your identity before fulfilling the request, typically by confirming details linked to your registered account. We respond to all verified requests within 30 days. For complex requests, we may extend this period by a further 30 days and will notify you accordingly.